As an eStara customer, you are provided 24/7 access to WebCare, eStara's secure real-time management and reporting portal. Designed with an intuitive interface, WebCare handles all aspects of your eStara experience, including:

 

• Provisioning and managing services
• Reporting and analyzing usage
• Administering accounts (WebCare access, billing information, etc.)
• Interacting with the dedicated eStara support team

Because all eStara's products share a common technology framework, WebCare provides an integrated point of access for Click to Call, Click to Chat, Call Tracking, online surveys, etc. 

 

WebCare includes a wide variety of predefined reports displayed in tabular, graphical, and geographic mapping formats.  These are very powerful because they can integrate all contact data within a single report – whether those contacts originate from Click to Call, Call Tracking numbers, Click to Chat, or any other SIP-based service provided by eStara.  Available reports include:

 

·          Summary and detailed call reports

·          Unanswered/short call reports

·          Daily, weekly, and monthly activity reports

·          Calls by origin location or by link name

·          Zoomable maps showing origin location for every call (for U.S., UK, France, or Spain)

·          Web event reporting (based on clear-pixel tracking beacons)

 

All reports can be easily customized to meet your specific needs, including filtering of the data based on timeframes and/or the values of any other field. You can also save the modified reports for ongoing use.  Online reports, graphs, and maps enable on-the-fly “analysis by exception” through clickable drill-downs:  Starting with summary-level data, you can ultimately view specifics for an individual call.  For U.S.-based calls, those details include its latitude/longitude, caller’s name and address; extensive demographics related to its LATA and SMSA; and even a map displaying its location.