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"E-tailers Give New Voice to Customer Service" CNET News.com, December 1, 2000

"Allfirst Inks Internet Deals to Offer Variety of Services" Washington Business Journal, December 1, 2000

"Local Companies Help e-Tailers Mind the Store" Washington Business Journal, November 10, 2000

"Filling the e-Tailers' Gaps" BusinessWeek online, October 17, 2000